FAQ

What types of payment methods do you accept?
We accept all major credit cards. All payments made with a credit card are processed through PayPal who accepts all major credit cards – Visa, Mastercard and American Express. We also accept bank deposits for Australian customers only.


How will I know if my order has been shipped?
Upon completing your order at checkout, you will receive a confirmation email with your order details. You will receive another email once your order has been dispatched, which will include your tracking number (if applicable). If you have an account with us, you may also login to your account to check the status of your order.


How long will it take for my order to arrive?
We endeavour to dispatch all orders within 1-2 business days of receiving payment. Please allow 1-5 business days for the arrival of your parcel depending on your location within Australia. We ship all orders from Sydney. If you require your parcel to arrive sooner, please choose the express shipping option. 


Do you ship Internationally? How long will it take to arrive?
Yes we do! All shipping rates are calculated at checkout once you’ve placed all your items into your cart. You may also view our International shipping rates here. Arrival times are dependent on your country and location, but generally take 7-15 business days.


I am purchasing a gift. Can you send the gift directly to the recipient? Do you offer gift wrapping?
Yes of course! Just let us know in the comments box at checkout or send us an email immediately after you place your order with us.  Don't forget to include the recipients' full name, address details, full name of person the gift is from (if not yourself), plus a message if you would like one to be included. We offer complimentary gift wrapping for all gifts. We can also write a personal message in a card from our shop on your behalf. 


I'm a designer, and think that my products would be a great fit for Papercookie. Who can I contact?
We're always looking for fresh and wonderful products to add to our little shop, and would love to hear from you! Please send us an email at leonie@papercookie.com.


Can I use your product images on my blog?
Absolutely! We love and appreciate any blog who wishes to feature our products. However, all images and content must be linked back to Papercookie’s website.


I have a media enquiry. Who can I contact?
We welcome and appreciate enquiries from fellow bloggers, magazines and journalists about our lovely products. If you are interested in featuring our products and require further information or larger product images, please email us at leonie@papercookie.com.