SHIPPING + POLICIES
We use Australia Post to ship parcels Australia-wide. We aim to dispatch all orders within 1-2 business days of receiving your payment (excluding public holidays). Please allow 1-5 business days for the arrival of your parcel. If you choose express shipping please allow 1-2 business days after it has been dispatched. All parcels are shipped from Sydney.
For International deliveries, we use Australia Post International Air Mail. Exact shipping is calculated at checkout and dependent on your location and the weight of your order. If your country is not listed, please email us for a shipping quote as we ship to most countries. We aim to dispatch all orders within 1-2 business days of receiving your payment (excluding public holidays). Arrival times are dependent on your location but generally take between 7-14 business days. Please email us if you require your parcel to be sent with tracking, express or registered post. International customers are responsible for their own local duties and taxes.
NEW ZEALAND - $15 flat rate regular shipping
ASIA PACIFIC - $10 (up to 250g) / $18 (over 250g)
USA / CANADA - $15 (up to 250g) / $25 (over 250g)
REST OF WORLD - $16 (up to 250g) / $30 (over 250g)
We accept all major credit cards through PayPal.
At Papercookie we are committed to ensuring that your information is secure. All credit card payments made through our website are done through PayPal, who use 28-bit SSL and powerful encryption to safeguard and secure all payments made. PayPal accepts all major credit cards, and only PayPal will see your payment details. We also accept bank deposits for Australian customers only.
All prices listed on this website are in AUD (Australian Dollars), and include a 10% GST (Goods and Services Tax). International orders are not required to pay this tax. We reserve the right to change our prices without notice.
We hope you’ll love your items, but if you are not 100% happy with any item received, please contact us within 5 days and we will gladly offer a store credit (less shipping charges). Please choose carefully as we are unable to offer refunds or exchanges. Store credits are valid for 6 months and will only be issued once we receive the returned item in its original, unused and unopened condition with original packaging and tags attached. We can not be held responsible for items lost or damaged during return shipment, therefore we recommend an insured and trackable mailing service. Return shipping fees are at the expense of the customer. Please contact us by email prior to returning the item so that we can send you the return details. Store credits will not be issued without prior email contact. Please allow 7 days for a store credit to be issued once the item is received. No refunds, store credits or exchanges will be given on sale items.
FAULTY / DAMAGED ITEMS
We make every effort to ensure that all items are checked and packaged securely before shipment, but in the unlikely event that your item arrives faulty or is damaged in transit, please email us immediately to arrange a replacement.
Papercookie respects your right to privacy and is committed to protecting your personal information. All personal details supplied to us will not be disclosed, sold or rented to any third party for any reason. All information collected will be used solely for the services relating to your order with us, such as processing your order and shipping your parcel.
All content, text and images on this website are owned by Papercookie and its relevant suppliers. The information on this website is protected under Australian and International copyright laws. Please do not reproduce any content from this website without prior consent from Papercookie.
If you are purchasing a gift, and would like to send it with a personal message, we will gladly write a message on your behalf. If you purchase a card from our shop, we can write your message in the card. All gifts are wrapped in natural kraft paper. Please include your message in the comments box at checkout. Alternatively, you may send us an email with your message, immediately after you place your order with us. Please ensure you include the correct shipping address at checkout.
Still have questions? email us at firstname.lastname@example.org. We'd love to hear from you! We do our best to respond to all enquiries within the same business day or next business day.